Jennifer Shang is a Full professor in the area of Decision, Operations, and Information Technology in Katz Graduate School of Business at University of Pittsburgh. She received her Ph.D. in Operations Management from University of Texas at Austin, a Master Degree from University of Iowa, and a Bachelor Degree in International Business from National Taiwan University. She teaches Global Supply Chain Management, Statistics, Operations Management, and Simulation. She has published papers in Management Science, Information Systems Research, Journal of Marketing, Marketing Science, European Journal of Operational Research, IEEE Transactions on Engineering Management, and International Journal of Production Research, etc. Shang's current research emphasizes three areas: (1) The design, planning, scheduling, and control of operational systems in manufacturing and service organizations. She develops theoretical and heuristic approaches to improve the productivity and quality of business process. (2) Design and evaluation of integrated information/operational systems. Given the importance of technology, she emphasizes the innovative use of information technology in the value chain management, particular in E-commerce. (3) Multi-criteria decision making. She uses Data Envelopment Analysis (DEA) to measure the relative efficiency of operating units. She also applies Analytic Hierarchy Process (AHP) and Analytic Network Process (ANP) methods to make decisions in complicated environments.
Biography Updated on 12 August 2012