Table 5: A sample of filled up questionnaire.

QuestionVery lowLowMediumHighVery high

(1) What is the importance of the incomes criterion in a productivity performance of bank?
(2) What is the importance of the loans criterion in a productivity performance of bank?
(3) What is the importance of the deposits criterion in a productivity performance of bank?
(4) What is the importance of the number of customers criterion in a productivity performance of bank?
(5) What is the importance of the number of personnel criterion in a productivity performance of bank?
(6) What is the importance of the total costs criterion in a productivity performance of bank?