| | Criteria | Subcriteria | Scores |
| | A Leadership | A1. Leaders develop the mission, vision, values, and ethics and are role models of a culture of excellence
A2. Leaders are personally involved in ensuring the university’s management system is developed, implemented, and continually improved
A3. Leaders are involved with and interact with customers, partners, and representatives of society
A4. Leaders motivate, support, and recognize the university’s people, and nurture a culture of excellence
A5. Leaders identify and champion organizational change. | 20
20
20
20
20 |
| | B Policy & strategy | B1. Policy and strategy are based on the present and future needs and expectations of stakeholders
B2. Policy and strategy are based on information from performance measurement, research, learning, and externally related activities
B3. Policy and strategy are developed and reviewed
B4. Policy and strategy are communicated and deployed through a framework of key processes
B5. Policy and strategy are based on mission and vision of the university | 20
20
20
20
20 |
| | C People | C1. People’s resources are planned, managed, and improved
C2. People’s knowledge and competencies are identified, developed, and sustained
C3. People are involved and empowered
C4. People within the university have a dialogue
C5. People are rewarded, recognized, and cared for. | 20
20
20
20
20 |
| | D Partnership and Resources | D1. Internal and external partnerships are managed
D2. Finances and managed
D3. Buildings, equipment, and materials are managed
D4. Technology is managed
D5. Information and knowledge are managed. | 20
20
20
20
20 |
| | E Product, service, & process | E1. Processes are systematically designed and managed
E2. Processes are improved as needed, using innovation to fully satisfy and generate increasing value for students, staff, and other stakeholders
E3. Academic courses, professional services, and internal services are designed and developed based on customer needs and expectations
E4. Academic courses, commercial services, and internal services are developed and delivered
E5. Student, commercial, and internal customer relationships are managed and enhanced. | 20
20
20
20
20 |
| | F mega online distance-learning | F1. Distance-learning sources and materials are managed and improved
F2. Distance-learning systems and frameworks are designed and developed based on customer needs and expectations
F3. The credibility of the institution is satisfied according to national/international standards of distance learning
F4. Quality assurance or quality management systems for e1/learning are planned and managed
F5. Preenrolment information and guidance about the e1/learning courses are described, managed, and improved. | 20
20
20
20
20 |
| | G scoring & ranking | G1. Teaching quality is managed and enhanced
G2. Research quality is managed and enhanced
G3. Internationalization collaboration is planned, managed, and improved
G4. Graduates and the labor market
G5. Web activities are planned, managed, and improved. | 20
20
20
20
20 |
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