| Row | Concepts | Average of expert’s opinions | Defuzzification value |
| 1 | Human resource | (0.80,0.87,0.93,1) | 0.9 | 2 | Client human resource | (0.7,0.8,0.9,1) | 0.85 | 3 | Maintenance manager | (0.7,0.8,0.9,1) | 0.85 | 4 | Software engineer | (0.9,0.93,0.97,1) | 0.95 | 5 | Client | (0.7,0.8,0.9,1) | 0.85 | 6 | User | (0.63,0.73,0.83,0.93) | 0.78 | 7 | Maintainer | (0.9,0.93,0.97,1) | 0.95 | 8 | Supplier | (0.63,0.73,0.83,0.93) | 0.78 | 9 | Artifact | (0.43,0.53,0.63,0.73) | 0.58 | 10 | Maintenance activity | (0.63,0.73,0.83,0.93) | 0.78 | 11 | Hardware | (0.63,0.73,0.83,0.93) | 0.78 | 12 | CC technology | (0.37,0.47,0.57,0.87) | 0.52 | 13 | Management activity | (0.80,0.87,0.93,1) | 0.9 | 14 | Modification activity | (0.80,0.87,0.95,1) | 0.92 | 15 | Investigation activity | (0.80,0.87,0.93,1) | 0.9 | 16 | Quality assurance activity | (0.80,0.87,0.93,1) | 0.9 | 17 | Maintenance project | (0.63,0.73,0.83,0.93) | 0.78 | 18 | Corrective maintenance | (0.80,0.87,0.93,1) | 0.9 | 19 | Enhancement maintenance | (0.80,0.87,0.93,1) | 0.9 | 20 | Modification request | (0.80,0.87,0.93,1) | 0.9 | 21 | Adaptive maintenance | (0.7,0.8,0.93,1) | 0.87 | 22 | Perfective maintenance | (0.7,0.8,0.9,1) | 0.85 | 23 | Preventive maintenance | (0.7,0.8,0.9,1) | 0.85 | 24 | Problem report | (0.7,0.8,0.9,1) | 0.85 | 25 | Enhancement report | (0.7,0.8,0.9,1) | 0.85 | 26 | Maintenance origin | (0.80,0.87,0.93,1) | 0.9 | 27 | Execution | (0.7,0.8,0.9,1) | 0.85 | 28 | Security | (0.7,0.8,0.9,1) | 0.85 | 29 | Requirement | (0.7,0.8,0.9,1) | 0.85 | 30 | Online documentation | (0.7,0.8,0.9,1) | 0.85 | 31 | Architectural design | (0.7,0.8,0.9,1) | 0.85 | 32 | Interoperability | (0.7,0.8,0.9,1) | 0.85 | 33 | Data structure | (0.7,0.8,0.9,1) | 0.85 |
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