Research Article
Redesign of the Attention Process of Patients with Rheumatologic Diseases: Assessing the Performance with Analytic Hierarchy Process
Table 2
BPM: Two versions of the process compared.
| Variables | Process before redesign | Process after redesign |
| Structure | Incorrect referrals of osteoarthrosis to rheumatologist | No incorrect referrals | Frequency of visits is higher than recommended | Recommended frequency is observed | Separate medical records | Integral medical records |
| Time | Waiting time is 60 days | Waiting time is 30 days |
| Cost | 19,735 COP | 24,900 COP |
| Participants | 18 part-time rheumatologists | Three full-time rheumatologists |
|
|