Redesign of the Attention Process of Patients with Rheumatologic Diseases: Assessing the Performance with Analytic Hierarchy Process

<table class="table-group" id="tab2"><tr><td><table class="table"><tr><td class="thead-hr" colspan="3"><hr/></td></tr><tr class="thead"><td class="align_left">Variables</td><td class="align_left">Process before redesign</td><td class="align_left">Process after redesign</td></tr><tr><td class="thead-hr" colspan="3"><hr/></td></tr><tr><td class="align_left" rowspan="3">Structure</td><td class="align_left">Incorrect referrals of osteoarthrosis to rheumatologist</td><td class="align_left">No incorrect referrals</td></tr><tr><td class="align_left">Frequency of visits is higher than recommended</td><td class="align_left">Recommended frequency is observed</td></tr><tr><td class="align_left">Separate medical records</td><td class="align_left">Integral medical records</td></tr><tr><td class="align_left" colspan="3"><hr/></td></tr><tr><td class="align_left">Time</td><td class="align_left">Waiting time is 60 days</td><td class="align_left">Waiting time is 30 days</td></tr><tr><td class="align_left" colspan="3"><hr/></td></tr><tr><td class="align_left">Cost</td><td class="align_left">19,735 COP</td><td class="align_left">24,900 COP</td></tr><tr><td class="align_left" colspan="3"><hr/></td></tr><tr><td class="align_left">Participants</td><td class="align_left">18 part-time rheumatologists</td><td class="align_left">Three full-time rheumatologists</td></tr><tr class="table-tr"><td colspan="3"><hr class="tbody-hr"/></td></tr></table></td></tr></table>

BPM: Two versions of the process compared.

Advances in Operations Research

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Table 2

Table 2: Redesign of the Attention Process of Patients with Rheumatologic Diseases: Assessing the Performance with Analytic Hierarchy Process 