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Advances in Software Engineering
Volume 2012 (2012), Article ID 949746, 28 pages
http://dx.doi.org/10.1155/2012/949746
Research Article

Specifying Process Views for a Measurement, Evaluation, and Improvement Strategy

1GIDIS_Web, Engineering School, Universidad Nacional de La Pampa, General Pico, Argentina
2School of Software, Beihang University, Beijing, China

Received 24 August 2011; Revised 12 November 2011; Accepted 8 December 2011

Academic Editor: Osamu Mizuno

Copyright © 2012 Pablo Becker et al. This is an open access article distributed under the Creative Commons Attribution License, which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.

Abstract

Any organization that develops software strives to improve the quality of its products. To do this first requires an understanding of the quality of the current product version. Then, by iteratively making changes, the software can be improved with subsequent versions. But this must be done in a systematic and methodical way, and, for this purpose, we have developed a specific strategy called SIQinU (Strategy for understanding and Improving Quality in Use). SIQinU recognizes problems of quality in use through evaluation of a real system-in-use situation and proposes product improvements by understanding and making changes to the product’s attributes. Then, reevaluating quality in use of the new version, improvement gains can be gauged along with the changes that led to those improvements. SIQinU aligns with GOCAME (Goal-Oriented Context-Aware Measurement and Evaluation), a multipurpose generic strategy previously developed for measurement and evaluation, which utilizes a conceptual framework (with ontological base), a process, and methods and tools. Since defining SIQinU relies on numerous phase and activity definitions, in this paper, we model different process views, for example, taking into account activities, interdependencies, artifacts, and roles, while illustrating them with excerpts from a real-case study.