Specifying Process Views for a Measurement, Evaluation, and Improvement Strategy

Table 8

EQ evaluation of JIRA, both before (v.1) and after (v.1.1) implementing improvements.

	JIRA v.1		JIRA v.1.1
Characteristics and attributes	EI	P/G I	EI	P/G I
External Quality		38%		74%
1. Operability		30%		60%
1.1. Learnability		26%		59%
1.1.1. Feedback suitability		38%		38%
1.1.1.1. Navigability feedback completeness	33%		33%
1.1.1.2. Task progress feedback appropriateness	30%		30%
1.1.1.3. Entry form feedback awareness	50%		50%
1.1.2. Helpfulness		15%		80%
1.1.2.1. Context-sensitive help availability	20%		80%
1.1.2.2. Help completeness	10%		80%
1.2. Ease of use		34%		61%
1.2.1. Controllability		80%		80%
1.2.1.1. Permanence of main controls	60%		60%
1.2.1.2. Stability of main controls	100%		100%
1.2.2. Error management		0%		30%
1.2.2.1. Error prevention	0%		30%
1.2.3. Data entry ease		23%		73%
1.2.3.1. Defaults	10%		50%
1.2.3.2. Mandatory entry	10%		80%
1.2.3.3. Control appropriateness	50%		90%
2. Information quality		45%		88%
2.1. Information suitability		45%		88%
2.1.1. Consistency		40%		90%
2.1.2. Information coverage		50%		85%
2.1.2.1. Appropriateness	50%		90%
2.1.2.2. Completeness	50%		80%