Research Article

Maternal Satisfaction on Delivery Service and Its Associated Factors among Mothers Who Gave Birth in Public Health Facilities of Debre Markos Town, Northwest Ethiopia

Table 3

Satisfaction on health facility and staff related variables among mothers who gave birth in public facilities of Debre Markos town, Northwest Ethiopia, 2014.

DomainsVariables Satisfaction
Yes, (%)No, (%)

Physical and staff accessibilityExamination area cleanliness and comfort373 (95.9)16 (4.1%)
Restfulness of the rooms of the facility360 (92.5)29 (7.5)
Overall cleanness of the facility345 (88.7)44 (11.3)
Availability of transportation326 (83.8)63 (16.2)
Supplies of basic drugs and equipment 349 (89.7)40 (10.3)
Accessibility and cleanness of toilets and/or shower324 (83.3)65 (16.7)
Waiting time to be seen by health worker372 (95.6)17 (4.4)

Interaction with providers and staff of the facilityHelpfulness of staff377 (96.9)12 (3.1)
Explanation about the treatment given359 (92.3)30 (7.7)
Communication between health care providers383 (98.5)6 (1.5)
Opportunity to ask about the treatment343 (88.2)46 (11.8)
Involvement of patient in decision making305 (78.4)85 (21.6)
Willingness of staff to hear patient problems368 (94.6)21 (5.4)
Explanation about the drugs prescribed284 (73)105 (27)
Explanation about the side effects of drugs222 (57.1)167 (42.9)
Delivery position of patient choice372 (95.6)14 (4.4)

Provision of respect and privacyRespect and assurance of privacy380 (97.7)9 (2.3)
Respect of social norms and values329 (84.6)60 (15.4)
Equal treatment of people339 (87.1)50 (12.9)