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Subcategories | Themes |
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Clients’ perceptions of the physical environment |
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Appropriate physical features | Old style setting (Center A) |
Cleanliness (Center A) |
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Inappropriate physical feature | Small, hospital-like space (Center B) |
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Staff’s perceptions of the physical environment |
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Appropriate physical features | Old style setting matches the clients’ life experiences (Center A) |
Open-space layout (Center A) |
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Inappropriate physical feature | Open-space layout (Center A) |
Limited seating in the living room (Center A) |
Hospital-like environment (Center B) |
Small space with confusing floor patterns (Center B) |
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Clients’ perceptions of the social environment |
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Appropriate social features | Being treated with respect (Center A) |
Being treated like family (Center A) |
Having someone to watch over me (Center B) |
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Inappropriate social features | Collectivist orientation neglects individual choice (Center A) (Center B) |
Being at the center is like being at school (Center A) |
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Staff’s perceptions of the social environment |
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Appropriate social features | A sense of collective life (Center A) (Center B) |
Emotional suppression when working with elders (Center A) |
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Inappropriate social features | Confining clients in wheelchairs (Center B) |
Labelling the clients (Center A) (Center B) |
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