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Relational capabilities | |
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| (1) Mutual trust with our strategic partners (Network 1). | |
| (2) Good at sharing mutual commitment and goals with our strategic partners (Network 2). | |
| (3) Good at pooling expertise with our strategic partners (Network 3). | |
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Outside-in capabilities | |
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| (4) Good at creating, maintaining, and enhancing relationships with customers (Outside 1). | |
| (5) Good at ascertaining customers’ current needs and what products they will need in the future (Outside 2). | |
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Inside-out capabilities | |
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| (6) Strong financial management (Inside 1). | |
| (7) Experience in business management (Inside 2). | |
| (8) Effective human resources management (Inside 3). | |
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Spanning capabilities | |
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| (9) Ability to launch successful new products (Span 1). | |
| (10) Quality of customer service (Span 2). | |
| (11) Good marketing management abilities (Span 3). | |
| (12) Good at using information coming from the market (Span 4). | |
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