Research Article
Women’s Satisfaction of Maternity Care in Nepal and Its Correlation with Intended Future Utilization
Table 2
Percentage of the mothers by level of satisfaction with perinatal care (
).
| Dimension | Very satisfied | Satisfied | Mean satisfaction score | Standard deviation |
| Accessibility | | | | | Waiting time | 27.9 | 52.5 | 3.9 | 0.95 | Interpersonal communication aspects | | | | | Information received | 11.2 | 57.7 | 3.7 | 0.70 | Politeness of staff | 12.8 | 69.9 | 3.9 | 0.64 | Physical environment | | | | | Assurance of confidentiality | 4.0 | 62.7 | 3.6 | 0.73 | Cleanliness of facility | 7.2 | 62.4 | 3.4 | 0.99 | Decision making | | | | | Involvement in decision making | 8.9 | 68.3 | 3.8 | 0.65 | Technical aspect | | | | | Level of skill of provider | 17.3 | 67.6 | 4.0 | 0.62 | Care at facility | 12.9 | 72.8 | 3.9 | 0.60 |
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The satisfaction score was constructed by giving scores: fully satisfied = 5; satisfied = 4; neutral = 3; dissatisfied = 2; and fully dissatisfied = 1.
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