Table 1: The questionnaire and subject answers.

Questions and answer setNumber of answers

(a) When do you use the computer?
 (1) Every day8
 (2) some time a week4
 (3) once a week
 (4) some time a month
 (5) never
(b) why do you use the computer? (max 3 answers)
 (1) to work8
 (2) to play
 (3) for Internet access11
 (4) for entertainment4
 (5) to communicate with others6
(c) Do you think nowadays is important to know how to use the computer?
 (1) Yes, it is indispensable8
 (2) Yes, but depends on the job you do4
 (3) No, it is not necessary
 (4) No, it is a waste of time
 (5) I do not know
(d) How do you judge your computer expertise?
 (1) Very good
 (2) Good4
 (3) almost good4
 (4) sufficient2
 (5) insufficient
 (6) bad
(e) How do you judge the overall quality of the project?
 (1) Completely insufficient
 (2) insufficient1
 (3) sufficient3
 (4) good4
 (5) excellent4
(f) How do you judge the usefulness of the project?
 (1) Completely insufficient
 (2) insufficient
 (3) sufficient2
 (4) good6
 (5) excellent4
(g) How usable is the web portal?
 (1) Completely insufficient
 (2) insufficient1
 (3) sufficient5
 (4) good6
 (5) excellent
(h) How do you judge the specialist answers quality?
 (1) Completely insufficient
 (2) insufficient1
 (3) sufficient1
 (4) good6
 (5) excellent4
(i) How do you judge the time waited for answers?
 (1) Completely insufficient
 (2) insufficient1
 (3) sufficient5
 (4) good2
 (5) excellent4
(j) How do judge the usability of smart card authentication?
 (1) Completely insufficient
 (2) insufficient
 (3) sufficient4
 (4) good6
 (5) excellent2
(k) How did you feel about privacy using smart card?
 (1) Completely insufficient
 (2) insufficient
 (3) sufficient6
 (4) good6
 (5) excellent
(l) In your opinion, why the web portal has been used so little?
 (1) No time
 (2) unfamiliar with technique (computer versus phone)12
 (3) unsatisfactory answers
 (4) answers difficult to understand
 (5) other
(m) Which of the following solutions might help to enhance the usage of the tool?
 (1) computer training
 (2) a specific course to learn the use of web portal4
 (3) agreed upon time for answer2
 (4) more time to get used in a novel communication modality between patient and doctor10
 (5) making the web portal easier to use2
 (6) Other
(n) Do you think that after an experimentation phase, this tool might become useful for people with the same problems as you?
 (1) Yes12
 (2) No
(o) Do you think a connection between rehabilitation specialists and you general practitioner, about your health status, is useful?
 (1) Yes12
 (2) No