Telehealth and Technology for Diabetes in Pregnancy Clinics: Staff Perspectives from South Auckland, New Zealand
Table 4
New technologies require extra resources and support to be implemented successfully.
New technologies alter the time and complexity of performing administrative tasks
“…you need to do prescriptions electronically- that takes double the time… you’d have to click it one by one, send it off, so all that doubles the time that you would otherwise take for a face-to-face (consultation).” (Physician) “We now have electronic requesting for ultrasounds and lab test … which we did not have (before). So that’s all great and so much easier.” (Obstetrician)
Education, hardware, and additional support are needed
“(Using Zoom for diabetes education) was just too much. Like 3 computers later, trying to get internet access, asking people for help, logging on to different, oh my gosh, I mean it was so stressful that we kind of stopped.” (Midwife) “We’re always struggling to find computers that work effectively… It’s just a bit of a constant battle.” (Midwife) “…a little bit of education as it how it (technology) can work effectively…because we are a bit technologically challenged in some areas.” (Midwife) “We need people to do the job, not just technology. We need humans.” (Dietitian)
