Table 3: Patients’ and family members’ experiences of the counseling situation in the emergency department.

Patient Family member
Counseling situation20032008Difference 20032008Difference P
M M M M

Information on where one can wait5.265.52 𝟎 . 𝟐 𝟔 5.245.45 𝟎 . 𝟐 𝟏 *
Estimate of waiting time4.063.92 𝟎 . 𝟏 𝟒 3.553.81 𝟎 . 𝟐 𝟔
Information on how the patient was progressing through the department4.264.54 𝟎 . 𝟐 𝟖 4.334.64 𝟎 . 𝟑 𝟏
Clarity of information from the doctor5.105.14 𝟎 . 𝟎 𝟒 4.544.78 𝟎 . 𝟐 𝟒
Experience of being heard by the doctor4.994.99 𝟎 . 𝟎 𝟎 4.84.70 𝟎 . 𝟏 𝟎
Experience of being heared by the nurse5.054.98 𝟎 . 𝟎 𝟕 55.25 𝟎 . 𝟐 𝟓
Clarity of instructions and advice5.115.12 𝟎 . 𝟎 𝟏 5.135.27 𝟎 . 𝟏 𝟒
Peacefulness of counseling space5.084.97 𝟎 . 𝟏 𝟏 4.955.05 𝟎 . 𝟏 𝟎
Unrushed pace of counseling5.024.88 𝟎 . 𝟏 𝟒 5.075.16 𝟎 . 𝟎 𝟗
Enough time for discussing the situation4,834,84 𝟎 . 𝟎 𝟏 4.774.99 𝟎 . 𝟐 𝟐

* ≤ 0.05, ** ≤ 0.01, *** ≤ 0.001.
Mann-Whitney U test.