Copyright © 1998 Hindawi Publishing Corporation. This is an open access article distributed under the Creative Commons Attribution License, which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.

Abstract

There are a number of factors (planning, process optimization, organizational structure, people development and the need to see the total picture) that must be in place for automation to be as effective as possible. This paper discusses these factors and their relationship with automation. It evaluates less obvious areas associated with automation, as well as the more established ones, and discusses the premise that it is the integration of all these aspects that truly offers the biggest opportunities.