|
| Theme | Facilitators | Barriers |
| Concept/theme | Concept/theme |
|
| Space | Adequate space | Inadequate space |
| Ease of navigation | Navigation difficulty |
| Helpful general features | Unhelpful general features |
|
| Entry/accessibility | Ease of entering destination | Difficulty entering destination |
|
| Amenities | Seating available | Seating unavailable |
| Restrooms | Restroom features inadequate |
| Drinking fountains | |
| Shopping cart as assistive device for mobility | |
| Availability of electric shopping carts | Lack of electric shopping carts |
|
| People | Good service | Poor/suboptimal service |
| Helpful family, friends, and caregivers | Inattentive fellow customers |
|