Journal of Quality and Reliability Engineering

Review Article

A Review of Quality Criteria Supporting Supplier Selection

Table 2

Various selection criteria that have emerged in the literature.
Selection criteriaABCDEFGHIJKLMNOPQRSTU
Price (cost) √√√√√√ √√√√√ √√  √√√
Quality√√√√ √√ √ √√√ √√√√√ √
Delivery√√√√ √√ √ √√√√√ √√√√√
Warranties and claims√ √                  
After sales service√ √ √ √    √  √   √  
Technical support  √ √√               
Training aids√ √   √              
Attitude√   √ √              
Performance history√     √              
Financial position√ √   √          √   
Geographical location√√ √  √              
Management and organization√  √  √      √     √ 
Labor relations√     √       √      
Communication system√     √         √    
Response to customer request  √  √      √        
E-commerce capability       √√√          √
JIT capability     √ √             
Technical capability√√    √√       √√   √
Production facilities and capacity√     √       √    √ 
Packaging ability√     √              
Operational controls√     √              
Ease of use  √ √                
Maintainability  √ √                
Amount of past business√√√   √              
Reputation and position in industry√√√ √ √      √      √
Reciprocal arrangements√√ √  √              
Impression√ √ √ √              
Environmentally friendly products        √     √  √  √
Product appearance         √           
Catalog technology         √           
Dependability1            √√       
Flexibility2             √      √
Payment terms             √       
Productivity              √√√    
Applicable of conceptual Manufacturing              √      
Manufacturing challenges              √      
Driving Power              √      
To match the lead times                √    
Personnel capability                √    
To be solution oriented                √    
Global factors                 √   
Environmental risk                    √
Dependability refers to the ability to supply items as promised. Dependability sometimes includes delivery due date, delivery accuracy, and delivery completeness.
2Ability to change or revise in the production operations.
A: Dickson [6]; B: Wind et al. [10]; C: Lehmann and haughnessy [11]; D: Perreault and Russ [12]; E: Abratt [13]; F: Billesbach et al. [14]; G: Weber et al. [5]; I: Min and Galle [15]; J: Stavropolous [16]; K: Pi and Low [17]; L: Pi and Low [18], M: Teeravaraprug [19]; N: Sanayei et al. [20]; O: Parthiban et al. [21]; P: Peng [22]; Q: Bilişik et al. [23]; R: Tektas and Aytekin [24]; S: Li [25]; T: Betül et al. [26]; U: Mehralian et al. [27].