Table 3: Patient satisfaction with medical care (significant differences in patient satisfaction scores between 2009 and 2010 in boldface).

IndiaNepalBangladeshOverall
20092010200920102009201020092010
( 𝑛 = 6 0 )( 𝑛 = 8 )( 𝑛 = 3 )( 𝑛 = 2 2 5)( 𝑛 = 8 )( 𝑛 = 1 3 )( 𝑛 = 7 1 )( 𝑛 = 4 3 )

Mean patient satisfaction score (SD)
  (i) General aspects of care4.20
(0.944)
4.56
(0.903)
4.50
(0.000)
4.38
(0.858)
3.31
(0.530)
4.42
(0.534)
4.11
(0.931)
4.43
(0.768)
  (ii) Technical aspects of care3.62
(0.557)
4.09
(0.421)
3.41
(0.144)
4.37
(0.538)
3.71
(0.507)
4.23
(0.494)
3.62
(0.539)
4.27
(0.506)
  (iii) Provider manner3.32
(0.573)
4.62
(0.517)
3.33
(0.577)
4.15
(0.543)
2.12
(0.991)
4.19
(0.830)
3.19
(0.728)
4.25
(0.648)
  (iv) Level of provider communication3.20
(0.576)
3.87
(1.093)
4.33
(0.288)
4.25
(0.550)
2.87
(0.640)
4.23
(0.632)
3.21
(0.624)
4.17
(0.697)
  (v) Financial aspects of care2.61
(0.820)
3.31
(0.593)
3.83
(0.288)
4.02
(0.892)
2.31
(1.412)
3.57
(0.812)
2.63
(0.917)
3.75
(0.854)
  (vi) Time spent by provider3.96
(1.149)
3.93
(0.821)
2.16
(0.288)
3.36
(0.639)
2.31
(0.593)
3.69
(0.878)
3.70
(1.238)
3.56
(0.768)
  (vii) Ease of provider access3.05
(0.590)
3.59
(0.376)
3.7
(0.000)
3.88
(0.413)
1.68
(0.513)
3.38
(0.976)
2.93
(0.734)
3.68
(0.657)

5Includes 2 nonstudy VL patients.