Research Article

Evaluating the Performance of Taiwan Homestay Using Analytic Network Process

Table 19


No.DateExpert opinionsResponse and actions

(1)2011/10/27Both Expert A and C thought the aspects and criteria in the preliminary framework are appropriate. It should not stress the exterior settings and facilities, but the homestay geist and natures in order to make the framework more distributive and comprehensive. On top of those, it should underline the connection between homestays and local communities. At the end, Expert A indicated that aspects and criteria with similar implications could be merged.(1) This study has integrated and altered the aspects and criteria with similar implication as shown in Table 2.
(2) A new aspect was added and was named “Homestay geist and community co-prosperity”, in which there are five criteria: “interaction between hosts and guests”, “guiding service”, “arranging local experiential activities and food”, “contribution for living quality of local community” and   “initiating preserving actions toward local resources”

(2)2011/11/17Expert B pointed out that hardware of homestays are not on par with the one of hotels. Therefore, they should rely heavily on their natures and geist as well as the interaction with guests, and he also suggested underlining a marketing concept of “homestay village.” At the end, the expert considered the framework after integrating and altering is appropriate, but if a new criterion of “promoting and preserving local cultural resources” is added under the aspect of homestay geist and community co-prosperity, it would be more comprehensive.(1) A new criteria of “promoting and preserving local cultural resources” was added into the aspect of homestay geist and community co-prosperity

(3)2011/11/24(1) This research was carried out by emails to ask  Expert A about the  applicability of the after-integrate  framework. He reckoned it is distributive and comprehensive.(1) This research has added remarks to the criteria under  the service quality aspect as demonstrated in Table 2.
(2) Expert C thought some remarks  should be included in  each of the  four criteria of the aspect of service quality.  In addition, she suggested adding “employee” and “outdoor facilities” as new evaluation criteria.(2) Expert A and this research both deemed that the rooms of homestays are limited to 5 to 15 and homestay should be a sideline business; therefore, having employees is not an essential option. As a result, it would not be included in the framework.
(3) Expert A and this research both deemed that homestay is a sideline business and its nature is that only if there are surplus rooms, it would become a homestay. Therefore, having outdoor facilities is not an essential option, which was not going to be included in the framework.