Search by keywords, show items in icons or lists or by default arrangement, sort searching product according to price, credibility, transaction volume, and store location, and lastly sort the production categories into brand new, hot items, product from Taobao mall, second handed, or auction
Guarantee of trade safety
Each seller of http://taobao.com/ is required to sign the Guarantee of Trade Safety Agreement which ensures that s/he commits to provide guaranteed transaction service to customers. Customers are able to request for refund if they receive any incorrect goods. The terms of guarantee include 7 days of unconditional return, no counterfeits, 3 times refund for counterfeits, maintenance within 30 days of purchase, and express delivery
Aliwangwang
It is the pervasive communication between buyer and seller prior to the purchase through its embedded proprietary instant chat program. Customers can enquire about products, engage in bargaining, display of product image in the messenger window, and make queries of the delivery status and logistic message
Alipay
It is an escrow-based online payment platform. It aims to enable fast money transaction with higher security and privacy
Taodot
It is an online platform that provides the value adding service for Alipay users. This convenient tool enables Taobao users who do not have an RMB account to pay for their online transactions
