A Model for Assessing the Service Quality of University Library Websites

Table 1

Contributors of the criteria.

Criteria	Contributors
Choices for searching for information according to users’ preference	[1, 13]
Protection of users’ personal information	[1, 7–9, 11, 13]
Availability of the website	[1, 7]
Promptness of taking care of problems	[1, 2, 7, 11]
Simple procedure of application	[1–3, 10–13]
Relevant content can be displayed for each item	[1, 3]
Downloading speed	[3, 7, 13]
Promptness of search system response	[1–3, 10]
Accurateness of provided information	[1, 2, 8–11]
Whether the website updates timely	[10]
Whether the latest information is provided on the front page	Students proposed.
Variety of electronic resources	[3, 8]