Research Article
A Model for Assessing the Service Quality of University Library Websites
Table 1
Contributors of the criteria.
| Criteria | Contributors |
| Choices for searching for information according to users’ preference | [1, 13] | Protection of users’ personal information | [1, 7–9, 11, 13] | Availability of the website | [1, 7] | Promptness of taking care of problems | [1, 2, 7, 11] | Simple procedure of application | [1–3, 10–13] | Relevant content can be displayed for each item | [1, 3] | Downloading speed | [3, 7, 13] | Promptness of search system response | [1–3, 10] | Accurateness of provided information | [1, 2, 8–11] | Whether the website updates timely | [10] | Whether the latest information is provided on the front page | Students proposed. | Variety of electronic resources | [3, 8] |
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