A Model for Assessing the Service Quality of University Library Websites

Table 12

Demographic and behavioral characteristic profile of respondents (𝑛=3144).

Variable	N	%
Gender
Male	1148	36.51
Female	1996	63.49
Age
18–28	2626	83.52
29–39	471	14.98
40–49	47	1.50
Education
University	2547	81.01
Graduate school	496	15.77
Ph.D. student	101	3.22
Field of Study
College of Liberal Arts	378	12.02
College of Engineering	192	6.11
College of Medicine	141	4.48
College of Science	287	9.13
College of Electrical Engineering and Computer Science	194	6.17
College of Social Sciences	542	17.23
College of Management	753	23.95
College of Law	144	4.58
College of Life Science	247	7.86
College of Education	209	6.65
College of Bioresources and Agriculture	57	1.82
Frequency of library website visit per month
<5	1941	61.74
5–10	564	17.93
11–15	412	13.11
16–20	170	5.41
More than 20	57	1.81
Hours of library website usage per week
<1	1755	55.82
1–3	675	21.47
3.1–5	474	15.08
More than 5	240	7.63