A Network-Based Data Envelope Analysis Model in a Dynamic Balanced Score Card

Table 1

KPIs of the BSC model.

Perspectives	Key performance indicators	Type	Strategic initiative
Financial	Net profit margin	Lead	Productivity cycle project
	Annual budget	Lag	Activity based costing
	Strategic plans	Lag	Strategic thinking for managers
Customer	Increase of refinery capacity	Lag	ISO 10004
	Quality of oil products	Lead	ISO 10002
Internal process	Material assigned to refinery	Lead	Total maintenance management
	Gas production in the refinery	Lead	ISO TS29001
	Safety stock for refinery	Lead
	Outsourcing	Lag	Outsourcing management
Learning and growth	Training	Lead	ISO 10015
	Effectiveness of training	Lag
	Management systems	Lead	Leadership style management
	Customers portal changes	Lag	Information security system