Research Article
A Network-Based Data Envelope Analysis Model in a Dynamic Balanced Score Card
Table 1
KPIs of the BSC model.
| Perspectives | Key performance indicators | Type | Strategic initiative |
| Financial | Net profit margin | Lead | Productivity cycle project | Annual budget | Lag | Activity based costing | Strategic plans | Lag | Strategic thinking for managers |
| Customer | Increase of refinery capacity | Lag | ISO 10004 | Quality of oil products | Lead | ISO 10002 |
| Internal process | Material assigned to refinery | Lead | Total maintenance management | Gas production in the refinery | Lead | ISO TS29001 | Safety stock for refinery | Lead | Outsourcing | Lag | Outsourcing management |
| Learning and growth | Training | Lead | ISO 10015 | Effectiveness of training | Lag | Management systems | Lead | Leadership style management | Customers portal changes | Lag | Information security system |
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