Highway Expenditures and Associated Customer Satisfaction: A Case Study

<table class="table-group" id="tab18"><tr><td><table class="table"><tr><td class="thead-hr" colspan="2"><hr/></td></tr><tr class="thead"><td class="align_left">Survey question category</td><td class="align_center">Expenditure category</td></tr><tr><td class="thead-hr" colspan="2"><hr/></td></tr><tr><td class="align_left" rowspan="3">Construction</td><td class="align_center">Construction</td></tr><tr><td class="align_center">Construction engineering</td></tr><tr><td class="align_center">Maintenance</td></tr><tr><td class="align_center" colspan="2"><hr/></td></tr><tr><td class="align_left">Safety</td><td class="align_center">Roadway design</td></tr><tr><td class="align_center" colspan="2"><hr/></td></tr><tr><td class="align_left">Congestion</td><td class="align_center">Traffic</td></tr><tr class="table-tr"><td colspan="2"><hr class="tbody-hr"/></td></tr></table></td></tr></table>

Comparison of survey question categories to expenditure categories.

Mathematical Problems in Engineering

tab18

Table 18

Table 18: Highway Expenditures and Associated Customer Satisfaction: A Case Study 