| | | | Distribution function for Cluster IX (percent) | | | | 5 | 4 | 3 | 2 | 1 | Missing |
| | B11 | Person-centred care | 30,2 | 49,7 | 17,7 | | | 2,4 | | E41 | The desire to listen to the older person | 41,9 | 44,8 | 9,5 | | | 3,8 | | D11 | Monitoring of older person's satisfaction about care | 56,2 | 29,5 | 11,4 | 0,9 | | 1,9 | | B41 | True presences | 44,8 | 42,9 | 9,5 | | | 2,9 | | C11 | Flexibility | 4,6 | 45,9 | 41,7 | 6,5 | | 1,5 | | C41 | Encourage participation | 41 | 41,9 | 13,3 | 1 | | 2,9 | | F/E11 | Respect for the older person’s own decisions | 3,8 | 13,3 | 34,3 | 29,5 | 10,5 | 8,6 |
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