| | | 5 | 4 | 3 | 2 | 1 | Missing |
| B11 | Person-centred care | 5,57 | −0,57 | −3,48 | | | −1,52 | E41 | Listen to the older person | 2,21 | −1,15 | −1,25 | | | 4,01 | D11 | Monitoring of older person’s satisfaction about care | 14,17 | −3,01 | −10,58 | −0,55 | | | B41 | True presences | 5,09 | 0,25 | −5,82 | | | 1,47 | C41 | Encourage participation | −1,54 | 0,5 | 2,03 | −0,05 | | −0,92 | F/E11 | Respect for the older person’s own decisions | −3,55 | −6,64 | 1,7 | 9,32 | 4,13 | −4,97 |
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