Table 5: Individual items with low scores (1 or 2) in the cultural sensitivity assessment tool (CSAT).

CategoryItemReviewer scoringReviewer comments
ABC

Audiovisual: formatThe sound effects make the subject matter more appealing.n/a32Reviewer 3: when the provider enters an exam room in a sample visit, “knocking sound effect is not necessary.”

Audiovisual: visual messageThe visuals (diagrams, pictures, and so on) reflect the variety of physical features (skin color, nose, lips, and so on) among Hispanics/Latinos.231

Print: visual messageThe hair colors are representatives of the intended audience.332Reviewer 3: “There is not one common physical feature for Latinos. We're a racially diverse group so that should be represented.”
The hair textures are representatives of the intended audience.231Reviewer 3: “Hair textures differ among Latinos.”
The graphics accurately depict the physical features (breasts, …, etc.) of the intended audience.23n/a

Scoring scale:
4 = strongly agree: the material will absolutely be accepted by the intended audience.
3 = agree: the material will be accepted by the intended audience but could be better or could be improved before it will absolutely be accepted by the intended audience.
2 = disagree: the material will probably not be accepted by the intended audience.
1 = strongly disagree: the material will absolutely not be accepted by the intended audience.
n/a = not applicable: the information does not appear in the material or does not apply to the material.