Predictors of Patient Satisfaction with Tertiary Hospitals in Korea

Table 1

General characteristics of study participants ( = 1194).

Characteristics	(%)	Outpatient satisfaction
		Mean	SD	or
Sex
Male	441 (36.9)	4.04	.74	1.49	.14
Female	671 (56.2)	3.97	.72
Age (year)
18–20	16 (1.3)	3.99	.81	.94	.48
21–29	91 (7.6)	4.07	.79
30–39	194 (16.2)	3.95	.67
40–49	221 (18.5)	4.01	.71
50–59	231 (19.3)	4.00	.73
60–69	158 (13.2)	4.12	.69
70–79	81 (6.8)	4.01	.81
≥80	25 (2.1)	4.17	.64
Residential region
Capital city (Seoul)	643 (53.9)	3.98	.73	.20	.84
Noncapital city	393 (32.9)	3.97	.78
Religion
Protestant	268 (22.4)	3.97	.69	1.17	.32
Buddhist	124 (10.4)	4.05	.78
Roman Catholic	331 (27.7)	4.06	.73
None	290 (24.3)	3.95	.74
Other	46 (3.9)	4.00	.74
Employment status
Yes	700 (58.7)	4.04	.79	.67	.80
No	397 (33.2)	3.96	.75
Revisit of outpatient clinic
New patient	87 (7.3)	4.07	.74	1.22	.22
Revisit patient	786 (65.8)	3.97	.73
Type of doctor at visit
Specialist	705 (59.0)	3.99	.73	−.65	.52
Generalist	87 (.3)	4.05	.60
Total length of being an outpatient of the institution (year)
≤1 year	182 (15.2)	3.98	.71	1.50	.20
2–5 years	246 (20.6)	3.93	.73
6–10 years	143 (12.0)	4.04	.76
10–20 years	107 (9.0)	4.11	.72
≥21 years	61 (5.1)	3.93	.71
Experience of use of other tertiary hospitals
Yes	858 (71.9)	3.99	.71	−.25	.81
No	251 (21.0)	4.00	.79

Note. Missing values are not included in the table.