Access to Complex Abortion Care Service and Planning Improved through a Toll-Free Telephone Resource Line

Figure 2

Number of calls per caller by health region, 1998–2008. The POS service initially provided chiefly information and referral consistent with a single call per caller, serving both health professionals and women seeking care. From 2006 to 2008 there was an increasing trend toward “case management” where the complex needs of women seeking options for a second trimester pregnancy were handled by the service utilizing a series of calls with each individual.