Benchmarking Strategies for Measuring the Quality of Healthcare: Problems and Prospects

Table 1

Item Analysis: missing values, percentage of patients satisfied, and item-component correlation (𝑛=46,096).

	Missing	% Satisfied	Y1	Y2	Y3
Item description	values	(scores 6+7)	ClinSAT	GenSAT	WaitLists
Nurses’ courtesy, attention, availability	370	88.5%	0.70	0.04	0.09
Doctors’ courtesy, attention, availability	606	89.4%	0.83	0.19	0.08
Satisfaction of the care provided	1309	89.3%	0.81	0.06	0.07
Health status (and discharge) information	609	85.1%	0.79	0.06	0.05
Privacy and consent information	635	88.6%	0.72	0.11	−0.05
Comfort, bed, food, cleanliness	2150	83.6%	0.12	0.78	0.11
Organisation of the process of the care	627	81.6%	0.11	0.78	0.02
Recommend hospital (friends or relatives)	1346	85.2%	0.12	0.73	−0.03
Overall satisfaction	704	85.3%	0.05	0.72	0.01
Waiting time to be admitted to the hospital	1417	75.7%	0.01	−0.02	0.99