Research Article
Predicting the Use of Public Transportation: A Case Study from Putrajaya, Malaysia
Table 2
Factor analysis of service quality.
| | Items | Factor loading | Eigenvalue | Variance explained (%) | Cronbach’s α |
| QS1 | Service reliability | 0.792 | 6.025 | 66.946 | 0.937 | QS2 | Safety at bus stops/terminal | 0.853 | | | | QS3 | Onboard safety | 0.898 | | | | QS4 | Customer service | 0.905 | | | | QS5 | Information | 0.886 | | | | QS6 | Vehicle cleanliness | 0.832 | | | | QS7 | Ticket selling network | 0.768 | | | | QS8 | Luggage storage area | 0.813 | | | | QS9 | Special bus lane | 0.810 | | | |
| Kaiser-Meyer-Olkin measure of sampling adequacy = 0.911. | | | Bartlett’s test of sphericity = 2564.544 (d.f. = 136, ). | | |
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