|
Criteria | Level of importance | Respondent | Mean |
|
(a) Delivery/lead time (DT) | | | |
On time delivery | 19 | 4 | 4.75 |
No shipping error (incorrect shipment) | 17 | 4 | 4.25 |
Able to deliver supplies within short lead time | 15 | 4 | 3.75 |
Products delivered in good conditions | 19 | 4 | 4.75 |
Proper delivery record and followup | 19 | 4 | 4.75 |
Applies JIT (just in time) concept | 16 | 4 | 4 |
|
Total | 105 | 24 | |
|
Weightage (mean) | 4.3750 | σ | 0.44 |
Weightage (mean) (%) | 11.6600 |
Var | 0.19 |
Importance weight | 0.11660 | | |
|
(b) Support service (SS) | | | |
Handled by supplier technical experts | 19 | 4 | 4.75 |
Supplier support readily available | 17 | 4 | 4.25 |
Promptness of response | 18 | 4 | 4.5 |
|
Total | 54 | 12 | |
|
Weightage (mean) | 4.5000 | σ | 0.25 |
Weightage (mean) (%) | 11.9931 |
Var | 0.06 |
Importance weight | 0.11993 | | |
|
(c) Quality factor (QF) | | | |
Meeting customer requirement and expectations | 19 | 4 | 4.75 |
Reliability in supply quality | 19 | 4 | 4.75 |
Product certification | 15 | 4 | 3.75 |
Provide sample of supply before first ordering | 15 | 4 | 3.75 |
Proper record on complaints and followup | 15 | 4 | 3.75 |
Raw material quality and supply reliability | 19 | 4 | 4.75 |
Special packaging and shipping requirement | 14 | 4 | 3.5 |
Proper marking and labeling of materials | 15 | 4 | 3.75 |
Conformance to environmental standard specifications | 15 | 4 | 3.75 |
Safety and health record performance | 17 | 4 | 4.25 |
|
Total | 163 | 40 | |
|
Weightage (mean) | 4.0750 | σ | 0.50 |
Weightage (mean) (%) | 10.8605 |
Var | 0.25 |
Importance weight | 0.10860 | | |
|
(d) Technology (TE) | | | |
Availability of production facilities and capacity | 16 | 4 | 4 |
Technological capabilities for future improvement | 16 | 4 | 4 |
Innovativeness in product design and development | 16 | 4 | 4 |
Technical support on product development | 19 | 4 | 4.75 |
Intellectual property | 12 | 4 | 3 |
Information system capability (ICT, EDI, ERP, barcode) | 15 | 4 | 3.75 |
Shorter product development lead time | 16 | 4 | 4 |
|
Total | 110 | 28 | |
|
Weightage (mean) | 3.9286 | | 0.51 |
Weightage (mean) (%) | 10.4702 |
Var | 0.26 |
Importance weight | 0.10470 | | |
|
(e) Price/cost (PR) | | | |
Competitive pricing | 18 | 4 | 4.5 |
Additional discount for large volume purchase | 15 | 4 | 3.75 |
No charges to distribution/logistic costs | 13 | 4 | 3.25 |
No charges after sales services costs | 13 | 4 | 3.25 |
No additional costs for small volume order | 16 | 4 | 4 |
|
Total | 75 | 20 | |
|
Weightage (mean) | 3.7500 | σ | 0.53 |
Weightage (mean) (%) | 9.9943 |
Var | 0.28 |
Importance weight | 0.09994 | | |
|
(f) Factory capacity and capability (FC) | | | |
High production capacity | 16 | 4 | 4.00 |
Capability to cope with any order changes | 16 | 4 | 4.00 |
Maintain workforce competency | 17 | 4 | 4.25 |
Reliable production facilities | 19 | 4 | 4.75 |
Reliable maintenance programme | 17 | 4 | 4.25 |
Apply OEE concept | 15 | 4 | 3.75 |
|
Total | 100 | 24 | |
|
Weightage (mean) | 4.1667 | σ | 0.34 |
Weightage (mean) (%) | 11.1048 |
Var | 0.12 |
Importance weight | 0.11105 | | |
|
(g) Supplier background (SB) | | | |
Industry and technological knowledge on product | 16 | 4 | 4 |
Having own transportation | 15 | 4 | 3.75 |
Strong financial management and support | 19 | 4 | 4.75 |
Approved supplier to other established Tier 1 or 2 company | 16 | 4 | 4 |
Available supply of skilled workforce | 16 | 4 | 4 |
Strategic geographical location of the supplier | 16 | 4 | 4 |
|
Total | 98 | 24 | |
|
Weightage (mean) | 4.0833 | σ | 0.34 |
Weightage (mean) (%) | 10.8827 |
Var | 0.12 |
Importance weight | 0.10883 | | |
|
(h) Flexibility (FL) | | | |
Flexible manufacturing system | 17 | 4 | 4.25 |
Flexibility in operation and production | 18 | 4 | 4.50 |
Flexibility in product design changes | 17 | 4 | 4.25 |
Flexibility to respond on changes in requirement | 18 | 4 | 4.50 |
|
Total | 70 | 16 | |
|
Weightage (mean) | 4.3750 | σ | 0.14 |
Weightage (mean) (%) | 11.6600 |
Var | 0.02 |
Importance weight | 0.11660 | | |
|
(i) Other management system requirements (MS) | | | |
Kanban | 17 | 4 | 4.25 |
Kaizen | 18 | 4 | 4.50 |
TPS (Toyota production system) | 17 | 4 | 4.25 |
Six sigma | 16 | 4 | 4.00 |
5S implementation | 19 | 4 | 4.75 |
Failure modes and effect analysis (FMEA) | 16 | 4 | 4.00 |
Statistical process control (SPC) | 15 | 4 | 3.75 |
Production part approval process (PPAP) | 17 | 4 | 4.25 |
Advanced product quality planning (APQP) | 18 | 4 | 4.50 |
Measurement systems analysis (MSA) | 18 | 4 | 4.50 |
TS16949 technical specification | 17 | 4 | 4.25 |
ISO 9001 quality management system | 17 | 4 | 4.25 |
ISO 14001 environmental management system | 17 | 4 | 4.25 |
OHSAS 18001 safety and health management system | 17 | 4 | 4.25 |
|
Total | 239 | 56 | |
|
Weightage (mean) | 4.2679 | | 0.25 |
Weightage (mean) (%) | 11.3745 | | 0.06 |
Importance weight | 0.11374 | | |
|
Grand total weightage (mean) | 37.5214 | | |
|