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Journal of Applied Mathematics and Decision Sciences
Volume 2006, Article ID 53928, 13 pages
http://dx.doi.org/10.1155/JAMDS/2006/53928

Synergistic modeling of call center operations

Qwest Communications International, Boulder 80301, CO, USA

Received 14 July 2005; Revised 30 November 2005; Accepted 9 December 2005

Copyright © 2006 Dennis C. Dietz and Jon G. Vaver. This is an open access article distributed under the Creative Commons Attribution License, which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.

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