Advances in Decision Sciences / 2015 / Article / Tab 2

Research Article

A Hybrid Multiattribute Decision Making Model for Evaluating Students’ Satisfaction towards Hostels

Table 2

List of hostel attributes.


1Hostel’s exteriorAttractive landscape and exterior design
2Distance to university facilitiesDistance to university facilities such as library, post office, book store, bank, mini market, and sports complex
3Bus Frequent and prompt bus service, hospitable driver
4Room populationThe room is not too crowded
5Security systemEffectiveness of security guard and availability of CCTV surveillance
6SafetyAvailability and condition of fire extinguishers, smoke detectors, and handrails for stairs
7Room sizeRoom is spacious
8FeesFees per semester is reasonable, value for money
9CafeteriaFresh, hygienic, variety of food with reasonable price, cleanliness of cafeteria and so forth
10Maintenance serviceThe defect facilities and equipment in room are fixed promptly after the complaint is made/effectiveness of service
11Cleaning serviceThe cleanliness level of toilets, corridors, exterior of building are well maintained
12Physical condition of roomVentilation, lighting, furniture, and painting
13Wi-Fi accessibilityGood Wi-Fi connection, accessible everywhere within the hostel
14Computer lab facilityOrganized, computers are in good condition, availability of printing service and so forth
15Study room facilityQuite, clean, encouraging environment to study and so forth
16Accessibility to ATMEasy to get to the nearest ATM
17TV facilityQuality of TV, number of TVs available, availability of ASTRO channel packages
18Laundry facilityLaundry room and washing machines in good condition, suitable and enough space to dry up laundry, and so forth
19Sports facilityVariety of sports facilities within hostel, good condition of futsal/netball court/other sports facilities within hostel
20ManagementSatisfaction with principal, fellows, and administrative staff services
21Washrooms and toiletsWell-equipped, privacy is secured, sufficient numbers of toilets, spacious and comfortable toilets
22Students representative committee (SRC)SRC really conscious about students’ problems and needs, organizing valuable and interesting programs for students throughout the semester