Advances in Decision Sciences / 2017 / Article / Tab 2

Research Article

Key Enablers of Effective Implementation of TQM in Royal Jet Airways

Table 2

Ranking of dimension of knowledge of TQM by using chi-square value.

Which of these words best define quality?MeanRankingChi-square value

Value for money0.6021.2000.273
Satisfying internal customer (within the organization)0.5730.5330.465
Increased profit0.5340.1330.715
Satisfying external customer (outside the organization)0.3353.3330.068
High cost (expensive)0.306.54.8000.028
Supplier relationship0.306.54.8000.028

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