Advances in Decision Sciences / 2017 / Article / Tab 4

Research Article

Key Enablers of Effective Implementation of TQM in Royal Jet Airways

Table 4

Significance of training dimensions by using chi-square value.

Dimensions/variablesMeanRankingChi-square value

Is formal training in TQM or other quality improvement philosophies given to employees?2.43112.2000.002
Training currently emphasizes
Data gathering & analysis0.772.58.5330.003
Customer satisfaction0.6753.3330.068
Process control0.13716.1330.000
Statistical analysis0.10819.2000.000