Advances in Decision Sciences / 2017 / Article / Tab 7

Research Article

Key Enablers of Effective Implementation of TQM in Royal Jet Airways

Table 7

Impact of enabling factors on TQM.

LeadershipProceduresKnowledgeSupplierCustomerTeamwork

Average3.013.483.652.833.273.09
Variances1.441.160.870.761.220.73
Weightage0.170.190.180.160.180.17