Advances in Human-Computer Interaction / 2019 / Article / Tab 1

Research Article

Effect of Employees’ Values on Employee Satisfaction in Japanese Retail and Service Industries

Table 1

Whole question items in the research.

Variables/CategoryQuestion Items (English)Question Method

SalaryI think this store salary and working conditions is good.Single Answer
5 Level
Equipment EnvironmentI think facilities and environment of this store is good.
LeadershipI think this store takes good leadership supervisor.
Personal Growth of EmployeesI think that work in this store leads you to grow.
Creative taskI think we work many creative tasks as well as routine tasks.
Customers’ reactionsI think this store service are happy customers.
Financial performanceI think this store's performance will be better again.
Promptness of serviceI think the employee's “rapid response” in this store.
Improvements in serviceI think employees corresponds with a smile in this store.
Service w/smileI think not manual, think for yourself, acting as employees of this store.
Employee SatisfactionI think I am satisfied with working at this store.

Proposals for improving storesPlease feel free to have opinions and ideas for making your store better with innovations and improvements.Free Answer
open-ended question

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