Effect of Employees’ Values on Employee Satisfaction in Japanese Retail and Service Industries

Table 6

Nonregular employees (n = 383).

Keyword	N	Rate	Representative comment
Hourly wage	22	5.7%	Everyone is suffering from low hourly wages and the newsletter says that some people worry; I am one of them.
Goods	19	5.0%	The goods are of poor quality. If items that are dirty or broken are replaced or made more attractive, I think that the quality of the shop would go up.
Kitchen/hall	19	5.0%	I often feel the communication gap between the hall and the kitchen, so I; want to communicate more and improve the atmosphere of the shop.
Newcomer	12	3.1%	There are almost no manuals at this store. I think that everyone, privately, agrees with this. I think there are some good aspects here, but for newcomers, there may also be a lot of confusion.
Shifts	10	2.6%	I think that you should be strict, and not careless about time; insist that shifts are kept, so that the physical condition of the store can be managed.
Toilet	7	1.8%	I think that a toilet check would be a good idea for the business. The toilet is always in a miserable state.
Members	7	1.8%	I think the differences in the skills of members should be improved.
Order	5	1.3%	I do not mind taking over work or giving orders, but I feel that this has become a vicious circle recently.

Many keywords expressed views based on the daily work at the site rather than that of the whole organization.