Effect of Employees’ Values on Employee Satisfaction in Japanese Retail and Service Industries
Table 6
Nonregular employees (n = 383).
Keyword
N
Rate
Representative comment
Hourly wage
22
5.7%
Everyone is suffering from low hourly wages and the newsletter says that some people worry; I am one of them.
Goods
19
5.0%
The goods are of poor quality. If items that are dirty or broken are replaced or made more attractive, I think that the quality of the shop would go up.
Kitchen/hall
19
5.0%
I often feel the communication gap between the hall and the kitchen, so I want to communicate more and improve the atmosphere of the shop.
Newcomer
12
3.1%
There are almost no manuals at this store. I think that everyone, privately, agrees with this. I think there are some good aspects here, but for newcomers, there may also be a lot of confusion.
Shifts
10
2.6%
I think that you should be strict, and not careless about time; insist that shifts are kept, so that the physical condition of the store can be managed.
Toilet
7
1.8%
I think that a toilet check would be a good idea for the business. The toilet is always in a miserable state.
Members
7
1.8%
I think the differences in the skills of members should be improved.
Order
5
1.3%
I do not mind taking over work or giving orders, but I feel that this has become a vicious circle recently.
Many keywords expressed views based on the daily work at the site rather than that of the whole organization.