Advances in Human-Computer Interaction / 2019 / Article / Tab 6

Research Article

Effect of Employees’ Values on Employee Satisfaction in Japanese Retail and Service Industries

Table 6

Nonregular employees (n = 383).

KeywordNRateRepresentative comment

Hourly wage225.7%Everyone is suffering from low hourly wages and the newsletter says that some people worry; I am one of them.

Goods195.0%The goods are of poor quality. If items that are dirty or broken are replaced or made more attractive, I think that the quality of the shop would go up.

Kitchen/hall195.0%I often feel the communication gap between the hall and the kitchen, so I
want to communicate more and improve the atmosphere of the shop.

Newcomer123.1%There are almost no manuals at this store. I think that everyone, privately, agrees with this. I think there are some good aspects here, but for newcomers, there may also be a lot of confusion.

Shifts102.6%I think that you should be strict, and not careless about time; insist that shifts are kept, so that the physical condition of the store can be managed.

Toilet71.8%I think that a toilet check would be a good idea for the business. The toilet is always in a miserable state.

Members71.8%I think the differences in the skills of members should be improved.

Order51.3%I do not mind taking over work or giving orders, but I feel that this has become a vicious circle recently.

Many keywords expressed views based on the daily work at the site rather than that of the whole organization.

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