Research Article

From Chance to Serendipity: Knowledge Workers’ Experiences of Serendipitous Social Encounters

Table 1

Examples of physical and digital triggers that can initiate artificial serendipity.

Trigger typePhysicalDigital

WhatThingsInanimate material objects (e.g., pens, desks, cups, desks, and plants)Digital artifacts (e.g., notifications, buttons, and pop-up windows)
WherePlacesPhysical environment (e.g., buildings, rooms, office premises, streets, and parks)Digital environment (e.g., social networking platforms, mobile applications, and video games)
EventsCo-location (e.g., physical presence at conferences and parties)Distributed events (e.g., teleconferences, webinars, and a remote presence)
WhoAgentsAnimate beings (e.g., human beings, pets, and animals)Artificial beings (e.g., chat-bots and artificial intelligent agents)