Research Article

Users’ Experience of Digital Wayfinding Screens: A Uses and Gratification Perspective from South Africa

Table 1

Past U&G research on different media displays.

Author(s)Aim and methodologyContent gratificationsProcess gratificationsSocial gratifications

1st screen (cinema/movies)
Henkel et al. [45]Movie consumption habits of young adults, legal and illegal film consumptionIllegal:
Free content
Fast accessibility to films via the Internet
Legal:
Affective (pleasure seeking) needs,
personal integrative (credibility/status seeking) needs,
tension release (escape seeking) needs
Social integrative (participatory through social networking sites) needs

2nd screen (traditional broadcast television)
Balci and Ayhan [46]Motivations and habits of watching public TV survey with 583 peopleInformation seeking entertainmentRelaxation, pastime, escape from social interactionCompanionship
Palmgreen and Rayburn [47]Uses and gratifications and exposure to public TVInformation entertainmentRelaxation, to forget, passing timeCommunicatory utility companionship
Rubin [48]Uses and gratifications to public TV secondary data analysisInformation entertainmentPassing time, consumption/habitCompanionship

3rd screen (computer displays connected to the Internet/contemporary digital TV)
Lin et al. [49]Motivations for social TV participation online surveySocial infotainmentSocial companionship
Shade et al. [50]Uses and gratifications and media migration for paid network TV survey methodEnlightenment entertainmentEscapeContent-congruent exposure
Whiting and Williams [51]Uses and gratifications for using social media, 25 in-depth interviewsInformation seeking, entertainment, surveillance/knowledge about othersPassing time, relaxation, communicatory utility, convenience utilitySocial interaction, expression of opinion, information sharing

4th screen (mobile devices)
Kang [52]Factors influencing intention of mobile app use on smartphones and tablet computers, 788 respondents to an online surveyInformation entertainmentCommunication seeking and sharingSocial utility
Ha et al. [53]Identify gratifications driving mobile SNSs use, 311 SNSs usersCognitive and hedonic gratificationMobile convenienceSocial interactive gratification

5th screen (digital networked screens)
Adetunji et al. [54]Determinants of audience gratification towards digital-billboard advertisingInformativenessDigitalisation, irritation, locationNA