Research Article

A Comparative Study on Performance Measurement of Decision-Making Units: A Case Study in Iranian Tejarat Banks

Table 1

List of model inputs and outputs.

Inputs
Costs ( 𝑋 1 )Personnel ( 𝑋 2 )Capital ( 𝑋 3 )Equipment ( 𝑋 4 )

Doubtful accounts ( 𝑋 1 1 )No. of personnel ( 𝑋 2 1 )Branch account change ( 𝑋 3 1 )No. of computers ( 𝑋 4 1 )
Interest charges ( 𝑋 1 2 )No. of ATMs ( 𝑋 4 2 )
Non-interest charges ( 𝑋 1 3 )

Outputs
Incomes ( 𝑌 1 )Deposits ( 𝑌 2 )Facilities ( 𝑌 3 )Bank services ( 𝑌 4 )

Revenue of loan ( 𝑌 1 1 )Investment deposit ( 𝑌 2 1 )Current a note facility ( 𝑌 3 1 )No. of payment bote ( 𝑌 4 1 )
Penalties of delay ( 𝑌 1 2 )Saving deposit ( 𝑌 2 2 )Current a note facility ( 𝑌 3 2 )No. of guarantees ( 𝑌 4 2 )
Bank charges ( 𝑌 1 3 )Current deposit ( 𝑌 2 3 )Current non-note facility ( 𝑌 3 3 )No. of payment loans ( 𝑌 4 3 )
Current non-note facility ( 𝑌 3 4 )