Assessment of Customers’ Relationship Management Practices on Customer Retention and Loyalty of Oromia Credit and Saving Share Company: Bule Hora City Branch

Table 3

Correlation analysis result.

		Empathy	Bonding	Responsiveness	Satisfaction	Customer retention
Empathy	Pearson’s correlation	1	0.649	0.486	0.521	0.541
	Sig. (2-tailed)		0.000	0.000	0.000	0.000
Bonding	Pearson’s correlation	0.649	1	0.511	0.485	0.623
	Sig. (2-tailed)	0.000		0.000	0.000	0.000
Responsiveness	Pearson’s correlation	0.86	0.511	1	0.445	0.638
	Sig. (2-tailed)	0.000	0.000		0.000	0.000
Satisfaction	Pearson’s correlation	0.521	0.485	0.445	1	0.747
	Sig. (2-tailed)	0.000	0.000	0.000		0.000
Customer retention	Pearson’s correlation	0.541	0.623	0.638	0.747	1
	Sig. (2-tailed)	0.000	0.000	0.000	0.000

Significant at 0.001 and Significant at 0.05