Assessment of Customers’ Relationship Management Practices on Customer Retention and Loyalty of Oromia Credit and Saving Share Company: Bule Hora City Branch

<table class="table-group" id="tab5"><tr><td><table class="table"><tr><td class="thead-hr" colspan="7"><hr/></td></tr><tr class="thead"><td class="align_center" colspan="2">Model</td><td class="align_center">Sum of squares</td><td class="align_center">df</td><td class="align_center">Mean square</td><td class="align_center"><i>F</i></td><td class="align_center">Sig.</td></tr><tr><td class="thead-hr" colspan="7"><hr/></td></tr><tr><td class="align_left" rowspan="3">1</td><td class="align_center">Regression</td><td class="align_center">33.569</td><td class="align_center">4</td><td class="align_center">8.392</td><td class="align_center">19.688</td><td class="align_center">0.000</td></tr><tr><td class="align_center">Residual</td><td class="align_center">102.729</td><td class="align_center">241</td><td class="align_center">0.426</td><td class="align_center"> </td><td class="align_center"> </td></tr><tr><td class="align_center">Total</td><td class="align_center">136.298</td><td class="align_center">245</td><td class="align_center"> </td><td class="align_center"> </td><td class="align_center"> </td></tr><tr class="table-tr"><td colspan="7"><hr class="tbody-hr"/></td></tr></table></td></tr></table>

<div>ANOVA results of the regression analysis.</div>

Advances in Operations Research

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Table 5

Table 5: Assessment of Customers’ Relationship Management Practices on Customer Retention and Loyalty of Oromia Credit and Saving Share Company: Bule Hora City Branch 

Table 5 | Assessment of Customers’ Relationship Management Practices on Customer Retention and Loyalty of Oromia Credit and Saving Share Company: Bule Hora City Branch 