Assessment of Customers’ Relationship Management Practices on Customer Retention and Loyalty of Oromia Credit and Saving Share Company: Bule Hora City Branch

Table 6

Results of the regression analysis.

Variables	Beta	Std. error	t	Sig.	Tolerance	VIF
(Constant)	1.514	0.275	5.506	0.000
Empathy	0.203	0.076	2.653	0.009	0.541	1.848
Bonding	0.222	0.077	2.896	0.004	0.526	1.899
Responsiveness	0.149	0.070	2.115	0.035	0.696	1.437
Satisfaction	0.047	0.045	1.035	0.030	0.943	1.061