Patient Satisfaction and Associated Factors among Outpatient Health Service Users at Primary Hospitals of North Gondar, Northwest Ethiopia, 2016

Table 2

Patient responses for organizational factors among outpatient health service users in North Gondar, Ethiopia, 2016 (n = 408).

Variables	Category	Frequency (n)	Percentage (%)
Satisfied with communication with doctors	Yes	208	51
	No	200	49
Satisfied with communication with nurse	Yes	188	46.1
	No	220	53.9
Satisfied with physical environment	Yes	175	42.9
	No	233	57.1
Satisfied with medication provision	Yes	154	37.7
	No	254	62.3
Availability of prescribed drugs	All	242	59.3
	Some	136	33.3
	None	30	7.4
Registration process was done timely	Yes	228	55.9
	No	180	44.1
Waiting time to be seen by doctor	<1 hour	86	21.1
	1-2 hour	221	54.2
	>2 hour	101	24.8
Waiting time for receiving drugs	Long	69	16.9
	Fair	237	58.1
	Short	102	25
Satisfied with overall waiting time	Yes	211	51.7
	No	197	48.3
Consulting on treatment options	Yes	209	51.2
	No	199	48.8