Level of Clients’ Satisfaction and Associated Factors with the Service of Out-Patient Department in Dilla University Referral Hospital, Southern Ethiopia, 2021
Table 4
Level of client satisfaction with different component of health service provider at the OPD of DURH, Ethiopia, 2021 (n = 412).
Characteristics
Highly dissatisfiedN (%)
DissatisfiedN (%)
NeutralN (%)
SatisfiedN (%)
Highlysatisfied N (%)
Satisfaction with the waiting time to be seen by the health worker
12 (2.9)
56 (13.9)
10 (2.4)
286 (69.4)
48 (11.7)
Courtesy & respect of health worker
14 (3.4)
38 (9.2)
40 (9.7)
285 (69.2
35 (8.5)
Privacy of the rooms and comfort during your examination
20 (4.9)
58 (14.1)
30 (7.3)
272 (66)
32 (7.8)
Clarity of instructions given by the service provider on investigations/prescriptions
14 (3.4)
69 (16.7)
17 (4.1)
287 (69.7)
25 (6.1)
Overall level of satisfaction regarding the delivery of health service
